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Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at frankscarstereo@gmail.com. Please note that returns will need to be sent to the following address: 2450 S Military Trail Suite 6 West Palm Beach, FL 33415 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at frankscarstereo@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at frankscarstereo@gmail.com.

Shipping

SHIPPING & DELIVERY POLICY Last updated November 27, 2023 This Shipping & Delivery Policy is part of our Terms of service and should be therefore read alongside our main Terms: Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. WHAT ARE MY SHIPPING & DELIVERY OPTIONS? In-Store Pickup In-store pickup is available for all purchases. Pickups are available Monday-Saturday: 10:30AM - 6:00PM. Free Shipping We offer free standard shipping on all domestic orders. DO YOU DELIVER INTERNATIONALLY? We offer worldwide shipping. Free standard shipping is not valid on international orders. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. WHAT HAPPENS IF MY ORDER IS DELAYED? If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms. QUESTIONS ABOUT RETURNS? If you have questions about returns, please review our Return Policy HOW CAN YOU CONTACT US ABOUT THIS POLICY? If you have any further questions or comments, you may contact us by: Phone (Toll free): (561) 434-1379 • Email: frankscarstereo@gmail.com • Online contact form: https://frankscaraudio.com/contact.